Shipping and Delivery

We at Bookzena understand how essential timely deliveries are to our customers. Here’s what you need to know about our shipping and delivery processes:

Delivery Time Calculation:

Delivery Time = Processing Time + Shipping Time

Processing time Shipping time Delivery Time
3-5 days 7-14 days 10-19 Business days

Please note: Our business days are Monday to Friday, in line with Pacific Standard Time, and do not include recognized Postal Service holidays.

Shipping Details:

  • Destinations: We ship within the United States and its territories.
  • Carriers: We trust reputable carriers such as USPS, DHL, FedEx, and Local Post. Please anticipate potential delays for non-mainland U.S. deliveries.

Shipping Costs:

  • Standard Delivery: $4.95
  • Orders above $99: Free Shipping

Tracking Your Order:
Upon dispatch, we’ll email your tracking number(s). Tracking updates might take 5-7 days. If there’s no update after 10 days, reach us at [email protected] or use our Track Order page.

Important Shipping Points:

  • Shipping Delays: The provided shipping times are approximate. Delays might arise due to customs, peak periods, or other external factors.
  • Damaged Goods: Reach out within 3 days with evidence, and we’ll arrange a replacement.
  • Lost/Stolen Packages: We aren’t liable for orders confirmed as delivered but reported lost or stolen.
  • Address Errors: Please ensure correct addresses. Reach out for corrections ASAP. Refunds for errors (on dispatch) are possible upon item return.
  • Non-receipt: If tracking shows ‘delivered’ but you haven’t received it, please contact the designated carrier. If issues persist, email us at [email protected].

Returns: For return details, check our Return and Refund Policy.

Notices:

  • Estimated delivery is just that – an estimate.
  • Expect longer delivery times during peak seasons.
  • It’s vital to give us accurate information. Bookzena won’t be responsible for packages needing redirection or reshipment due to incomplete or incorrect details.

For further clarifications, contact us at [email protected]. We appreciate your trust and patience.