Shipping and Delivery
We at Bookzena understand how essential timely deliveries are to our customers. Here’s what you need to know about our shipping and delivery processes:
Delivery Time Calculation:
Delivery Time = Processing Time + Shipping Time
Processing time | Shipping time | Delivery Time |
3-5 days | 7-14 days | 10-19 Business days |
Please note: Our business days are Monday to Friday, in line with Pacific Standard Time, and do not include recognized Postal Service holidays.
Shipping Details:
- Destinations: We ship within the United States and its territories.
- Carriers: We trust reputable carriers such as USPS, DHL, FedEx, and Local Post. Please anticipate potential delays for non-mainland U.S. deliveries.
Shipping Costs:
- Standard Delivery: $4.95
- Orders above $99: Free Shipping
Tracking Your Order:
Upon dispatch, we’ll email your tracking number(s). Tracking updates might take 5-7 days. If there’s no update after 10 days, reach us at [email protected] or use our Track Order page.
Important Shipping Points:
- Shipping Delays: The provided shipping times are approximate. Delays might arise due to customs, peak periods, or other external factors.
- Damaged Goods: Reach out within 3 days with evidence, and we’ll arrange a replacement.
- Lost/Stolen Packages: We aren’t liable for orders confirmed as delivered but reported lost or stolen.
- Address Errors: Please ensure correct addresses. Reach out for corrections ASAP. Refunds for errors (on dispatch) are possible upon item return.
- Non-receipt: If tracking shows ‘delivered’ but you haven’t received it, please contact the designated carrier. If issues persist, email us at [email protected].
Returns: For return details, check our Return and Refund Policy.
Notices:
- Estimated delivery is just that – an estimate.
- Expect longer delivery times during peak seasons.
- It’s vital to give us accurate information. Bookzena won’t be responsible for packages needing redirection or reshipment due to incomplete or incorrect details.
For further clarifications, contact us at [email protected]. We appreciate your trust and patience.