Returns and Refunds

ORDER EXCHANGE

Exchanging Ordered Items:

  • We regret to inform that we do not offer support for exchanges after an order has been placed.
  • Customers must verify all order details such as item’s size, design, quantity, address, and more at the time of purchase.
  • Errors made in selection, size, design, or any other specifications are not eligible for exchanges or returns.
  • However, you can cancel your order within 24 hours of placing it, and submit a new one with the correct details.
  • For assistance with order placement or related inquiries, please don’t hesitate to contact our support team.

ORDER CANCELLATION

Time Frame for Cancellation: Within 24 hours of Order Placement

  • You may cancel your order within 24 hours from the time of purchase.
  • If a cancellation request is made beyond this timeframe, the order may already have been processed for shipping, making cancellation impossible.
  • A cancellation fee of 10% of the total order value will be charged.
  • For cancellations, please email us at [email protected].

RETURN & REFUND POLICY

Eligible Time Frame for Returns and Refunds: Within 30 days of Delivery

  • Returns are accepted only within 30 days after delivery.
  • After this period, the order will be considered accepted, and no refunds will be processed.
  • Returns and refunds will be granted under the following conditions:
    • If an item arrives damaged or shattered.
    • If the received product differs from what was ordered in terms of design, size, material.
    • If the wrong item is received.
    • If the product deviates significantly from its original description.
  • Items NOT eligible for return:
    • Worn or washed items.
    • Altered items.
    • Items defective from the original unless the defect is our fault.
    • Items without original tags.
    • Items with minor thread issues that can be easily fixed.
  • The item(s) must be returned in their original condition and packaging.

Refund Claim Requirements

  • Please include the shipping label/receipt, proof of purchase, evidence of defective items, and any relevant communication (such as email screenshots) in your claim.

Return and Refund Process

  1. Inquiry Submission: Email the refund inquiry to [email protected], including necessary documents.
  2. Response Time: Expect a response within 2~3 business days to confirm eligibility.
  3. Instructions: Follow specific instructions based on your circumstances.
  4. Package Return: Only return the package after receiving email confirmation from us, and use the provided address.
  5. Tracking: Provide the carrier’s tracking number for the return item(s) to [email protected].
  6. Shipping Costs: Customers are solely responsible for the return shipping cost.

Refund Processing Time

  • Takes up to 2 business days from when we receive your return.
  • We will confirm the receipt of the package via email and proceed with a full refund, including the original shipping fee.
  • Contact your bank and credit card company for refund delays.
  • If a refund is delayed beyond 10 to 15 days, please reach out to us at [email protected].

IMPORTANT NOTES:

  • Our return policy is only valid for 30 days from delivery.
  • Items can be returned or exchanged within 30 days, with the return shipping cost borne by the customer.
  • We hold no responsibility for packages damaged or lost during return shipping.
  • Unqualified refund & return requests or lost items during the return process must be handled directly by the customer.
  • Always consult our Support Team before initiating a return process.